Troubleshooting and FAQ

Query and reconciliation validation errors


Message	What it means and how to fix it
`Invalid query.`	The query is shorter than the six-character minimum. Enter a valid statement.
`Only one #[MATCH] could be added.`	A cross-check query contains more than one match marker. Use `#[MATCH]` exactly once.
`When specifying #[MATCH], two queries are needed...`	The match marker was used with other than two queries. A reconciliation query must contain exactly two SELECT statements.
`Invalid match condition setup.`	The match conditions are empty or invalid. Provide at least one `column = column` condition and give every key a value.
`For a RawQuery only one query is allowed.`	Multiple statements were entered without `#[MATCH]`. A non-reconciliation query allows only one statement.
`Semantic model must use different alias.`	An output column reuses a source column name. Give each selected column an alias that differs from the raw source column name.

For the full rules, see Query and reconciliation reference.

Report statuses

A report run shows one of these statuses. See Reports for what each one means.

Not started
Generating
Rule validation not started
Processing
Ready to Review
Work in Progress
Completed
Failed

Exports and downloads

My CSV download is a .csv.gz file: CSV exports are delivered gzip-compressed as .csv.gz. Open it with any standard archive tool, or in a tool that reads gzip directly. See Retrieve a download.
My download is gone: Downloads expire 30 days after they are requested. Re-export if you need the file again.

I don't see Insights, Queries, or Connectors

These sections are hidden for the Read-Only role. See Roles and permissions.

Upload data says I have no template

Sovos must provision a data-upload template during implementation. If the upload pop-up shows that you have no template, reach out to your Sovos administrator. See Upload data.

Logging in and loading

You land on a Choose Workspace screen: Your administrator may have assigned you a different email. Choose the workspace that applies, or log in with the correct email address. See Logging in and account access.
The page is stuck on a loading spinner: Clear your browser cache, then your cookies; try an incognito or private window; or close all browser windows and try again.

Note:

For additional error-recovery guidance (for example, a failed sync or an empty report), contact your Sovos administrator or support team.

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