Sovos.com
Contact SupportE-Trace
E-Trace gives you full visibility into the email distribution process, showing which documents were delivered, bounced, read, or sent to invalid addresses.
E-Trace tracks every document sent by email and shows its delivery status. This helps you identify and fix distribution problems, such as bounced emails or invalid addresses, and resend documents directly from the report.
Use the E-Trace module
You must have the administrator profile to complete this task.
E-Trace must be activated for your company before use. If you don't see this option, contact your Sovos administrator.
- Go to .
- Enter the filters you need and click Buscar.
- Click any number to drill down to the individual documents.
From the detail view you can do the following:
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Export the results to Excel.
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Enter a new email address in the Mail Nuevo field and resend that document.
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Click Enviar Todo to resend all documents in the current search to their original or updated addresses.
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Click the Eye icon to view the full email distribution log for a specific document.