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Being able to see a document only in the SII means that an invoice was submitted directly to the SII without going through your distribution email. Under Chilean law, you have eight days from the moment the document reached the SII to reject it. After that, it's automatically approved and payment is due.
- Go to .
- Click the Pendientes count to see the list of documents missing from Paperless.
- Contact the supplier and ask them to resend the document to your authorized distribution email.
After Paperless receives and validates the document, it moves from Pending to Recibidos status automatically
- If the eight-day window is at risk, you must file a claim or contact your Sovosadministrator.
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