Void an order
Learn how and when to void an order.
If your eCommerce integration automatically updates ShipCompliant as part of the refund process, your orders will update automatically and you won't need to make any changes. If you don't have an integration or you need to manually mark an order as refunded or void an order, search for your order in ShipCompliant and follow this process.
- In ShipCompliant, go to Orders and click Adv. Search.
- Search for the order you need to refund or void.
- Click More next to the order you want to refund, then click Edit.
- In the Edit popup, scroll down to the History section. Click Shipping Status and select Voided.
- Click Save.