Updates to how you access Sovos ShipCompliant Support
We wanted to let you know about some upcoming enhancements to your Sovos ShipCompliant Support experience. We've heard your feedback that it's taking longer than desired to reach a knowledgeable Support representative and to reach issue resolution. These upcoming changes are designed to connect you faster with the right experts and make getting tailored help more streamlined.
Thank you for partnering with us as we make this transition. We're confident these changes will provide faster access to the specialized support you need.
What's changing?
Starting soon, you'll have access to live agent chat directly within ShipCompliant, allowing you to connect instantly with a well-informed Support representative, create cases and search existing cases—all in one place.
Support requests will move to our Sovos Support Portal or in-product chat (coming soon!). Email addresses and phone numbers previously used for Support will be retired.
- Accessing the portal is simple and secure, requiring a Sovos login (setup takes less than a minute): https://support.sovos.com/Note:
Important! Use your existing ShipCompliant login email for seamless access.
How will it work?
You can begin using the Support Portal now. (Click Register Now to get started.)
Beginning December 31, the old Support phone number will no longer be in service. Effective February 1, the ShipCompliant Support email will not be active. If you use the old phone or email addresses, you'll be redirected to the new channels.
Once live, in-portal chat conversations may transition to phone support (a rep will call you) if that is the most effective path to issue resolution.
You can continue replying to existing cases by email.
When is this happening?
The current Support phone number will be deprecated on December 31, 2025.
The full transition to portal and in-app support ticket initiation for ShipCompliant customers takes effect February 1, 2026.