Rejected registrations and refunds
Learn about rejected registrations and how to request a refund.
If a registration has been rejected by the state, it will need to be re-submitted. Typically, the state will leave a comment specifying what information was missing or needs to be fixed. You may then begin a new registration with the corrected information.
When a registration is rejected by the state, usually, all fees are automatically refunded back to your credit card. There are some exceptions to this rule:
- New Yorklaw requires that they keep 25% of the state fee, but all tech fees are refunded.
- Ohio requires all refunds to be requested from the state. Visit Ohio's PRO guide for more information. It'll usually take around 6 weeks for the state to process a refund.
- Registrations that have been approved, then revoked, will not be refunded.
Requesting a refund if you've been charged incorrectly
For any state other than Ohio, email PROSupport@sovos.com, and include the following information:
- State the registration is for, and corresponding state license number
- Registration approval number or other details of what you were trying to register
- Date/date range of contested charge
- Refund amount requested
- Company name
- Name on card/account
- Last 4 digits of card/account
Ohio requires all refunds to be requested from the state. Visit Ohio's PRO guide for more information.