Sovos.com
Contact SupportPortal de Reclamaciones
Automate the approval and rejection of inbound documents based on configurable rules, so you can meet the eight-day Servicio de Impuestos Internos (SII) deadline.
This is an add-on module that requires a separate contract and only the Professional Services (PS) team can activate. To enable this module, contact your Sovos account representative.
In Chile, you have eight days from the moment an invoice reaches the SII to reject it. If no action is taken within that window, the document is automatically approved and payment is legally due, even if you didn't know that the invoice existed.
This is especially critical because an issue can submit an invoice directly to the SII without going through your email. Paperless checks the SII twice daily for all inbound documents registered for your company and flags any document that exists at the SII but not in Paperless.
The Portal de Reclamaciones automates this process through 11 preset rules that you can enable or disable independently. Instead of manually reviewing every incoming document, you can let the platform automatically take action based on the rules you configure.
Available rules
- Preferred provider allowlist
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Automatically approves invoices from providers on your allowlist. You can set a maximum amount per provider. Invoices above that limit don't trigger the rule.
- Provider denylist
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Automatically rejects invoices from providers on your denylist.
- SII reconciliation
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Rejects documents found on the SII that are not in Paperless. Runs twice daily.
- Commercial rejection trigger
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If a document was already commercially rejected, automatically files the claim with the SII.
- Purchase order reference check
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Rejects invoices that don't include a reference to a registered purchase order.
- Tax withholding agents
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Rejects invoices from companies flagged by the SII for tax retention. Paperless downloads the SII list automatically.
- Automatic letter (Cartas)
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Sends an email notification to the supplier every time a document is approved or rejected.