May 27, 2026
New and improved
- Performance
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We improved filer history retrieval, order search, and data management speed, even with large data volumes.
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- Account management
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We updated the notification language, including renaming "Fraud hold" to "Account hold," so account status and next steps are clearer.
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We refined fraud detection weighting and raised the threshold for account holds to reduce false positives. High-risk activity is still flagged, but trusted accounts move through without unnecessary interruptions.
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- Forms
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We updated form voiding rules to prevent forms from being voided when an associated payment is declined. Form and payment statuses now stay in sync.
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- Refunds
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We updated the refund process for orders where the original payment was made more than 180 days ago. Refunds for these orders are now issued as account credits when a credit card refund is no longer possible.
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Bug fix
- Filers
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We fixed a problem where the Filers grid displayed recipients when sorting. You can now sort the Filers page and see the correct data.
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