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Complete identity verification

Verify your identity by capturing your document and taking a selfie for biometric comparison.

Before starting the verification, check that you have:
  • A valid national ID card. In some cases, a passport may be permitted for foreign users.

  • A stable internet connection.

  • Good lighting conditions for taking the selfie.

During your workflow, you're prompted to start the verification process. This process confirms your identity by comparing your live selfie with the photo on your document. To ensure a successful verification, complete all steps within the time limit and follow the system instructions carefully.

  1. When the verification starting page opens, accept the terms and conditions and click Iniciar verificación, then follow the on-screen prompts.
  2. When the camera opens, position the front side of your document within the capture frame and hold the camera steady until the system confirms the capture is successful.

    Click the camera icon on your screen to switch between the front and rear cameras.

    Screenshot showing Camera icon for switching between front and rear camera views during document capture.

    Make sure the capture occurs before the countdown timer expires.

    Screenshot showing a countdown timer for document capture during identity verification.
    Tip:

    Go to the Image capture requirements and tips article for more recommendations on taking quality document captures.

  3. Turn your document over to show the back side, align it within the capture frame and repeat step 2.
  4. The system returns a message confirming the document verification status. After successful verification, wait until the next screen appears to continue the process.
  5. On the new information screen, click Continuar to take your selfie and then follow the on-screen prompts.
  6. Position yourself in front of the camera with your face centered in the frame and follow the system instructions.
  7. Hold the camera steady until the system captures and confirms your selfie.
    Screenshot showing the frame for selfie verification during the identity verification process.
  8. The system returns a message confirming the final verification status.
If verification fails, check the troubleshooting identity verification guide for solutions to common problems.