Two-factor authentication setup issues
You can't set up two-factor authentication while creating your Sovos account.
Note:
If you're having issues with setting up two-factor authentication, you can skip this step and create your account without it. You can always enable it later from your account settings. Your account will work without two-factor authentication, though it's less secure. You can also check your authenticator app's knowledge base for troubleshooting tips specific to your app.
- If you can't scan the QR code, try manually entering the setup key instead.
- If the setup key is not working, make sure you're copying the entire key without spaces.
- If the app won't generate codes, try closing and reopening your authenticator app.
- If you're getting error messages, contact Support.