Order statuses
Learn about order statuses.
Understanding your orders' statuses is important because they affect which orders are pulled onto reports and how orders are sent to fulfillment. When troubleshooting unexpected reporting totals or missing order information, checking order statuses is a great place to start.
- In process
- Your eCommerce or POS platform has accepted payment, and an order has been created. This status is not seen often, because it's an intermediate step: this status means the order has been created through your eCommerce platform but is not yet in ShipCompliant.
- Payment accepted
- Your order has been created through your eCommerce or POS platform and added to ShipCompliant.Note:
Through your eCommerce platform, you can often customize the status orders will have when they are pulled into ShipCompliant. Setting orders to pull into ShipCompliant with a status of Payment accepted can be helpful, especially if you have an integration with a fulfillment partner and would like more manual control over which orders ship and when. Setting orders to pull in with a status of Sent to fulfillment can speed up the fulfillment process.
- Sent to fulfillment
- Your order is ready to be shipped and its information can be seen by your fulfillment house, if applicable. Changing the order status to Sent to fulfillment is an important step in the fulfillment process. You must change orders to this status in order to make your order information visible to fulfillment, especially when using auto-fulfillment.
- Shipped
- Your order has been shipped by your fulfillment house or in-house fulfillment process. Orders with this status typically have a tracking number. Orders with a Shipped status can now appear on reporting.
- Delivered
- Your order has made it to the customer. The life cycle of the order is now complete.