Enter a direct-to-consumer refund with change in dollar amount but not quantity (before or after the order is shipped)

Learn how to enter a direct-to-consumer refund with a change in dollar amount but not quantity before or after the order is shipped.

This process is for entering a direct-to-consumer refund with a change in dollar amount but not quantity (before or after order is shipped). For example, the customer originally ordered two bottles for $200. Now, they are requesting to change the order because they only wanted only one bottle. You choose to send both bottles but only charge them for one. Alternatively, the customer originally ordered two bottles for $200. Now, they are requesting a refund on one bottle because it was damaged or spoiled. You choose to refund them for the bottle that was damaged.

Edit the original order to reflect the refunded dollar amount.

The net sales will equal $100, and the net quantity will be 2. If the first order was placed in a reporting period that has now come to an end, you may need to file an amended return.

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