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User management

User management is centralized in the Control Panel. Only security administrators can add or modify users. Every user has a single profile that determines what they can see and do in the application. Profiles can’t be combined: A user who manages security can’t also view documents, and vice versa.

The system logs every action performed by every user. Security administrators can review these logs at any time and export them to CSV.

The Usuarios section has two subsections:

Usuarios Locales

Internal users who log in to the application directly.

Usuarios Externos (Administración Delegada)

External users, such as clients, who are authorized to view documents issued to them.

Add a local user

You must have the security administrator profile to complete this task.

  1. On the home screen, go to Panel de Control > Usuarios > Usuarios Locales.
  2. Click Agregar Usuario .
  3. Click Agregar.

The user list shows the new user with their ID, login, name, creation date, last login, password change date, and email. If any required field is missing or incorrect, the screen shows a descriptive error message.

Edit a user profile

You must have the security administrator profile to complete this task.

  1. Go to Panel de Control→Usuarios.
  2. Select Usuarios Locales or Usuarios Externos.
  3. Click the Permiso icon for the user you want to modify.
  4. Select the checkboxes for each permissio. For Folio Management, select the appropriate profile from the Perfil Folio Management dropdown.
  5. Click Modificar.

Block or unblock a user

You must have the security administrator profile to complete this task.

You may need to unblock a user if they exceed the allowed number of login attempts. You can also block a user manually.

  1. Go to Panel de Control → Usuarios and select Usuarios Locales or Usuarios Externos (Administración Delegada).
  2. Click the bloq/desbloq icon for the user.

Delete a user

You must have the security administrator profile to complete this task.

This action is permanent and can't be undone.
  1. Go to Panel de Control → Usuarios and select Usuarios Locales or Usuarios Externos (Administración Delegada)..
  2. Select the user you want to delete.
  3. Click Eliminar.
  4. Click OK to confirm.

View a user’s event log

You must have the security administrator profile to complete this task.

  1. Go to Panel de Control > Usuarios > Usuarios Locales.
  2. Click the eventos icon for the user you want to review.

Add an external user

You must have the Security administrator profile to complete this task.

External users are clients or other external parties you authorize to view documents issued to them. They do n'ot log in to the full application. They only see the documents associated with their Rol Único Tributario (RUT).
  1. Go to Panel de Control > Usuarios > Usuarios Externos (Administración Delegada).
  2. Click Agregar Usuario.
  3. Complete the required fields: RUT, Name, and Email.
  4. Click Agregar.

View user event logs

You must have the security administrator profile to complete this task.

  1. Go to Panel de Control > Eventos.
  2. UseSet any of the following filters:
    Fecha Recepción

    Enter a date range in dd-mm-aaaa format.

    Usuario

    Enter a username (example: usr_generador).

    Evento

    Select an event type from the dropdown (default: TODOS). Available types include: Acceso Restringido, Actualizar Doc Pend., Agregar Asignacion, Agregar Contenido, and others.

    Mensaje

    Enter a message keyword (example: Ingreso fallido).

  3. Click Buscar.
  4. Optional: To export the full list, click Exportar a CSV.

Export a user event log

You must have the security administrator profile to complete this task.

  1. Go to Panel de Control > Usuarios > Usuarios Locales.
  2. Click the eventos icon for the user.
  3. Click Exportar a CSV to download the log.
Chile Paperless

Last updated: August 3, 2026