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eFileMyForms

Manage account

Learn about how users can access the account.

Multiple users can access the same account simultaneously using the same login credentials.
Important:

Don't edit the same data simultaneously with another user. One of the changes won't be saved.

Change email address

Follow these steps to change your email address.

  1. In the header, click the dropdown with your name and select Change Email from the options.
    The Profile dropdown and the Change Email option are highlighted.
  2. On the Change Email page, enter your new email address into the New Email Address and Confirm Email Address fields.
  3. Click Update Email Address.
Your email address is now updated.

Reset password

Learn how to reset your password if you forgot it.

  1. Go to the eFileMyForms login page.
  2. Click the plus icon next to Forgot Password?.
  3. Enter your email in the Email address field, then click Reset Password.
You'll get an email with a link to reset your password.
Note:

If you don't get this email, check your spam folder. If the email isn't in your spam folder either, contact Support.

Manage two-factor authentication

Two-factor authentication validates something you know (your password) and something you have (like your smartphone) during the login process. This significantly decreases the chance of unauthorized access and reduces the risk posed by weak passwords that can easily be shared, guessed, or cracked.
  1. Install any OATH Time-Based One-Time-Password (OTP) generator on your smartphone.
    OTP generators you can use:
  2. While logged in to eFileMyForms, go to the two-factor authentication setup page.
  3. In the header, click the dropdown with your name and select Manage Two-Factor.
  4. Open your One-Time-Password app and add a new account by scanning the QR code shown on the two-factor authentication settings page.
    If you can't scan the QR code, manually activate the account by using the activation code in step 1.
  5. Confirm that your account has been properly activated on your smartphone by entering the displayed code and then tapping Activate Two-Factor.
    Two-factor authentication is now activated. During login, enter your user ID and password, then select the Use two-factor authentication checkbox and enter your authentication code.
If you want to turn off two-factor authentication, go to the Two-factor authentication setup page and click Deactivate Two-Factor.

Add funds to your account

You can add funds to your eFileMyForms account to pay for TIN verifications and form orders.

Note:

Funds are non-refundable and expire one year from the purchase date.

  1. Click your name in the header and select Account and Payments.
    The Account & Payments option is highlighted.
  2. Click Add funds.
  3. Select a preset amount or select Custom to enter a custom amount, then click Continue.
  4. Complete the checkout process using your saved payment method.

Update billing and card information

eFileMyForms only accepts credit cards such as Visa, Discover, Mastercard, and Amex.

Tip:

You can also update your payment information during the first step of the checkout process or watch this video to learn how to update billing and card information.

  1. In the header, click the dropdown with your name and select Account and Payments from the options.
    The Profile dropdown and the Account and Payments option are highlighted.
  2. On the Account and Payments page, update your billing information and payment information as needed.
    • Edit or add information in the fields.
    • Click Remove this card to delete your saved credit card information.
    • Click Replace this card to edit your payment information.
  3. Click Update Account.

Troubleshoot a declined payment

If your payment was declined, check the following before contacting support.

Billing address and ZIP code

Make sure the billing address and ZIP code you entered match what your credit card issuer has on file. Even a small difference, such as an abbreviated street name or an incorrect ZIP code, can cause a payment to fail. If you're unsure what address your card issuer has on file, check your card statement or log in to your bank's website.

US-issued cards only

We only accept US-issued credit cards with US billing addresses. If your card was issued by a foreign bank or has a non-US billing address, you'll need to use a different card.

Still having trouble?

Contact your card issuer to check for any issues on their end, or reach out to our support team.

Pricing

Fees for filing, printing, and correcting forms may vary depending on the form and process you want to complete. For more details, go to the Pricing page.

About refunds

You're eligible for a refund if you cancel your order with Customer Support before it's been processed for printing or eFiling. If you cancel your order, you may choose to receive either a refund or a filing credit, which can be used for future filings of equal value.

Refunds may take up to two weeks to process. During January and February, refund requests may be delayed due to increased transaction volume.
Note:

Clicking Void Term on a form doesn't make you eligible for a refund. To request a refund or filing credit, contact Support.

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Last updated: October 14, 2026