Contact the support team when you have a technical problem.

1. Go to the Sovos Portal.
2. Enter your username and password, then click Log In.
3. Click Submit A Case on the home page.
   You can also click My Cases, then click Create A Case.
4. Click Support Case.
5. Select the product type, product, and module, if applicable, from the dropdowns, then click Next.
6. Select the issue type from the dropdown.
7. Enter a short summary of the issue in the Subject field, then describe your issue in the What can we help with? field.
   Tip:

   Give as much detail as possible in the support case description.

8. Optional: Attach images, logs, or other files to the case.
   1. Click Upload File.
   2. Select the file from your computer and click Open.
   3. When the file finishes uploading, click Done.
   Tip: You can also drag and drop files into the box.
9. Click Next.
10. Select the sentence that best describes how the issue impacts your work from the Impact dropdown.
11. Optional: To send email updates about the support case to others, enter their email addresses, separated by commas, in the Case Watcher(s) field.
12. Review the ticket details, then click Submit.