Find and use customer delivery scores

Learn how to find customer delivery scores and the information they provide.

Customer scores are designed to reflect the quality of your customer's delivery experience. Scores range from 0-100; the higher the score, the better their delivery experience. The score is calculated by dividing the number of packages delivered to the customer in the last 12 months by the number of packages delivered to the customer on the first attempt. Customers are scored based on repeat deliveries, so new customers will not have score data available.

In ShipCompliant, go to Orders, and click Ready.
The customer scores, when available, are displayed near individual customers' names, on the right hand side.
Filter orders by score rating on the left hand side of the Orders page. Click High, Medium or Low to view customer orders with those scores.

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