Sovos.com
Contact SupportNovember 4, 2025
New and improved
- ReportMyUP and ReportMyUP Plus
-
- The modernized Sovos Support portal launches November 12, 2025
-
-
What's changing: We're launching a new Support portal that consolidates live chat, a searchable knowledge base, and case tracking in one central location for faster, more efficient support.
-
Important: Email and phone support will be discontinued on November 12, 2025. After this date, you'll need to submit all support requests through the new portal.
-
What you need to do:
-
Bookmark the new portal: https://support.sovos.com
-
Use your existing Sovos credentials to log in: Log in with the same username and password you use for ReportMyUP or ReportMyUP Plus.
-
-
Bug fixes
- ReportMyUP and ReportMyUP Plus
-
-
Property imports for states with shortened dormancy now display accurate error messages when the Date of Death column is missing or the ID column contains invalid data.
-
- ReportMyUP Plus only
-
-
Shortened dormancy is now correctly applied to safe deposit box properties with multiple owners when all owner records include a date of death.
-
Regulatory update
- ReportMyUP and ReportMyUP Plus
-
-
Effective with the spring 2026 reporting cycle, Washington state lowered its aggregate reporting threshold from $50 to $5 and its due diligence threshold from $75 to $50.
-