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ReportMyUP

Renew an inactive plan

Find out what it means to have an inactive plan and how to renew it.

If you log in and see the Your plan is inactive message on the dashboard, you're either past due on a payment because of an invalid payment method, or you cancelled your subscription.

Your plan stays inactive for 30 days after the missed payment or cancelled subscription. During this time, you aren't able to edit your data, create due diligence letters, or report to states, but you can renew your plan or export your data.

Renew a plan with a past due payment

If you're past due on a payment and want to renew your plan to continue using ReportMyUP, follow these steps:
  1. Click Renew plan.
  2. Click Billing History, then click Pay Now.
  3. On the new tab, click Pay now.
  4. Enter your new payment information, then click Pay now.
    Note:

    Future invoices will be charged to this payment method.

Renew a cancelled plan

If you cancelled your plan and want to reactivate it to continue using ReportMyUP, follow these steps:
  1. Click Renew plan.
  2. Click your subscription information.
  3. Click Reactivate Subscription, then click Confirm.

Export your data

CAUTION:

You will lose access to all your data on the date displayed on the dashboard. Download your files before then.

If you don't want to continue using ReportMyUP, click Download all files to export your data and files.
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Last updated: October 1, 2026