Create a credit note from an invoice

Learn how to create a credit note from an existing invoice.

You can issue a credit note to:

Resolve a dispute on an invoice
Correct an invoice
Cancel a duplicate invoice
Record miscellaneous credit, such as the return or cancellation of goods, price adjustments, rebates, and refunds

On the Invoices page, find the invoice, then click the Create a Credit Note for Invoice icon.
On the pop-up, select whether you want to cancel or adjust the invoice, then click Create.
Enter a number in the Credit Note Number field.
You can also update the Credit Note Date field.
If you are adjusting the invoice, edit the line items in the Lines section.
If the line item has a quantity, the quantity should be negative and the price should be positive. If the line item only has a price, the price should be negative.
Click Calculate Tax.
Tax amounts calculated by Tax Determination are displayed next to a calculator icon.
Click Submit.

Tax Determination