New Sovos login setup

Learn about TINCheck's migration to a new Sovos login and the steps you need to take before September 30.

TINCheck is migrating to a new Sovos login on September 30, 2025. This migration enhances security while maintaining all your existing API functionality. If you use the TINCheck SOAP API, you must complete the following steps before this date to ensure uninterrupted API access.

Important:

Failure to update your API user settings before September 30th will result in API authentication failures and service disruptions.

Who needs to take action?

Customers:

Currently using the TINCheck SOAP API to make programmatic calls
With users in their TINCheck account who send API requests
Who are administrators who also make API calls

Required actions before September 30, 2025

Review your current API users.
1. Log in to your TINCheck Admin account.
2. Go to the User management section.
3. Identify and document which users are currently sending API calls.
  This may also need to be verified with your internal development teams.
4. Make a list of all users whose roles need to be updated.
Update user roles.
- Update every user's role who sends SOAP API calls to API User.
1. Go to your TINCheck Admin panel.
2. Locate each user who sends SOAP API calls.
3. Change their role designation to API User.
4. Save the changes for each user.
5. Verify the role changes have been applied successfully.
  The Role will be API.
Update Admin users who send API calls.
If you are an administrator who also sends SOAP API calls, the new system requires role separation for security purposes. You must create separate accounts for administrative functions and SOAP API calls.
Benefits of this approach:
- No changes required to your existing API integration code
- Clear separation of administrative and programmatic access
- Enhanced security through role-based access control
1. Create a new admin account.
  - Create a new admin user with a different email address.
  - Assign this new account the Admin User role.
  - Use this new account for all administrative functions and account management.
2. Keep your current account for API calls.
  - Use your existing account exclusively for SOAP API calls.
  - Ensure this user has an API User role.
Verify your configuration.
- All users sending SOAP API calls have the API User role.
- Admin users who send API calls have separate accounts created with Admin Role selection.
- New admin accounts have been tested for administrative functions.
- All role assignments have been saved and verified.
- API credentials are documented and accessible.

Testing recommendations:

Test API calls with the updated user accounts.
Verify admin functions work with new administrative accounts.
Confirm that all team members have access to necessary accounts.

Troubleshooting

Common issues and solutions when migration to the new Sovos login.

You can't find the User management section in your TINCheck Admin account.

Make sure you're logged in as an admin and check the main menu.

The role changes aren't saving.

Refresh the page and try again. If the issue continues, contact Support.

You're not sure which users make API calls.

Check your API logs or consult with your development team to identify active API users.

Timeline, deadlines, and help

Timeline and deadlines

Now - September 29, 2025: Complete all required user role updates.
September 30, 2025: The new Sovos login replaces the current login.
After September 30, 2025: All authentication is managed through the new Sovos login.

Risk of inaction

If you don't complete these steps before September 30, 2025:

API authentication will fail.
Your applications making SOAP API calls will be disrupted.
You will experience service interruption until proper configuration is completed.

Getting help

Before you contact support, have this information ready:

List of current API users in your account
Any error messages you received
Your account administrator details

For detailed instructions, troubleshooting, or questions about this migration, contact Support.

Sovos Docs