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Contact SupportTroubleshoot direct-to-consumer order imports
Learn about troubleshooting direct-to-consumer order imports.
Your direct-to-consumer order import has errors and you are not sure why.
Copying and pasting data from other sources onto a previously used spreadsheet may result in import errors. Check the format of the copied cells if you are unable to import.
Make sure that the following are true:
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Dates follow an MM/DD/YYYY format.
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Billing and shipping name details are provided.
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Email addresses are properly formatted.