Get help from Sovi, your AI assistant

Learn about Sovos' AI assistant and how to use it to get the most out of your product.

Sovi gives answers without having to search the documentation or waiting for support. It's available 24/7 and provides help where you are, without switching screens.

Sovi runs in your secure Sovos environment. All conversations use your existing authentication and security protocols.

What Sovi can do

Answer questions about your product's features and functionality
Respond to everyday questions — no special commands required
Guide you through processes step-by-step
Find relevant documentation instantly
Remember your conversation history so you can continue where you left off
Provide answers in your language

What Sovi can't do

Access your account data or transactions
Perform actions in your system, such as submitting returns or running reports
Answer questions not covered by Sovos product documentation

Example questions

"Tell me about Sovos products"
"How do I upload data?"
"What are the supported upload templates?"
"How can I reset my password?"

Start a conversation with Sovi

Click the icon on the right side of your screen.
Type your question in the search bar.
Use a natural tone, as if talking to a colleague.
Press Enter or click Send.

Sovi responds with information from the product documentation.

You can start a new conversation by clicking the Add conversation icon, or view your past conversations by clicking the More options icon.

Data privacy and security FAQ

How does Sovi AI use customer data?: Sovi AI doesn't access your transactional data, account information, or any business data stored in the Sovos platform. It only uses conversation data to provide you with relevant answers within your session. Your questions and Sovi AI's responses are processed to understand context and deliver accurate guidance.
Which LLMs are being used?: Sovi AI is powered by large language models (LLMs) accessed through AWS Bedrock, Amazon's managed AI service. AWS Bedrock provides enterprise-grade security, compliance, and performance while giving Sovos access to leading foundation models.; Sovos selects LLM providers available through AWS Bedrock based on their security standards, performance, and compliance with data protection regulations. All data processing occurs within AWS's secure infrastructure with the same security controls that protect your Sovos data.; For a complete list of LLM providers and sub-processors, refer to the sub-processors list.
Do any of the LLM providers store customer data?: No. Sovos has restrictive agreements with LLM providers that prohibit them from storing, using, or training on your conversation data. The LLM providers process each request individually and securely. They send their responses directly back to Sovos and don't retain any information.
Can I limit or restrict the data that is shared with Sovi AI?: Sovi AI only accesses Sovos product documentation. It does not access your business data, transactions, or account information. By design, Sovi AI only provides guidance based on publicly available product knowledge.
Does Sovi AI use my inputs and outputs to train Sovos products and services?: No. Sovi AI doesn't use your inputs or outputs to train Sovos products and services. Sovos only uses anonymized interaction data to improve the overall experience. This data might include feature usage patterns and feedback that you choose to provide. The content of your conversations is not used for training.
Is any data transferred outside the current site for AI processing?: Yes. Sovi AI sends your questions to AWS Bedrock through encrypted SSL/TLS, and streams back the responses. Only conversation data is transferred. Your business data, transactions, and account information are never transferred.
How do Sovi AI capabilities ensure that my data is protected?: In addition to the restrictive policies Sovos maintains with LLM providers, the Sovi AI feature continues to adhere to the existing security practices in place. For more detailed information on how LLM providers secure their platforms, visit the sub-processors list.
Does Sovi AI impact my compliance with GDPR?: No. Sovos is committed to helping you comply with GDPR and local data protection requirements. Sovi AI processes and transmits data in accordance with the Sovos Privacy Policy, Data Processing Addendum, and GDPR commitments.

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