Learn how to refund the tax amount or part of the tax amount of an invoice.

1. Create a manual invoice with taxes from Global Tax Determination.
2. Review the tax amount and click OK to close the pop-up.
3. Click the Actions dropdown, then select Credit Transaction.
   The page updates the amount and balance.
4. ​​Go to the Credit memo section and enter the number in the ​Transaction Number field.
5. Enter the full or partial percentage applied to the tax in the Credit Percentage attribute in the Transaction amounts section.
   The page updates the Amount field in the Transaction amounts section.

   Important:

   • The Automatically derive tax from lines checkbox must not be selected.

   • The line percentage and amounts should be zero to ensure that only the tax amounts are adjusted.

6. Click the Complete and Close dropdown, then select Complete and Review.
   The page updates the transaction total and shows the taxes.
7. On the Review Transaction page, click the tax amount.
   A pop-up displays the total amount breakdown.
8. Review the tax amount and click OK.
9. Optional: Click View Image to see a credit memo preview. Click OK to close the preview.
10. If everything looks good, click the Save dropdown and select Save and Close.