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View call out failures

Learn how to see error messages for call outs in Coupa.

If the invoice approval call out fails to reach the endpoint, an error will be added to the call out details. The error includes the invoice being approved, the date and time of the most recent attempt, both automatic and manual, and the response to the call out.

Some of the more common error responses include:

Invalid Customer Details
The customer details in the invoice do not match the customer details in Global Tax Determination.
Ship To field not valid
The Ship To address was not provided in the invoice.
  1. Click Setup, then click Call Outs in the Integrations section.
  2. In the call out's row, click the number in the Failure column.
    This is the number of failures for this call out in the last 30 days.