Manually override age checks

Override an age check when the automatic age verification can't match your customer's information to their database.

ShipCompliant's automatic age verification providers can't always match your customer's information to an of-age person in their database. You can manually override an unsuccessful age verification if this is the case. Deciding to override will not result in a vendor charge. Read the following to learn how to override a failed-result age verification by searching either for a name or a location.

In ShipCompliant, go to Tools, then select Age Verification.
Click the Age Check Override tab.
Enter the customer's name or address, or choose a state or location to search.
Click Search Customers.
Select the checkbox next to the person(s) whose age you'd like to verify manually.
If there is an orange exclamation mark under the Is Of Age column, the age of that specific customer is not verified. If there is a green check mark under the Is Of Age column, the customer's age is already verified.
Click Verify Selected Customers.
To make sure that you have an age verification record on file, you'll be prompted to enter the following information:
- The method of verification used to validate the customer's age
- The date of verification
- Who performed the verification
Click Update.
Once you've successfully verified the age of the selected customers, you'll see a success message at the top of the page.

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Manually override age checks

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