Best practices for working with our Support team

It is always beneficial to include as much information as you have when contacting Support. The more specifics you include, the quicker we can help you. Here are some examples of helpful information:

• The specific state or report you are having issues with
• The type of error or a description of the error. Details are great, screenshots are even better.
• Any steps you have taken to resolve the issue already
• Your account name
• If applicable, a previous case number for reference