Learn how to review and fix pending order import issues.

1. Resolve distributor and product check errors.
   1. Click Cancel & Export.
   2. Open the Export.xlsx file.
   3. In the export file, read the personalized instructions for resolving the errors.
   4. Make changes to resolve the error either by editing your distributors, product and brands, or by editing and saving your import file if you would like to keep your existing distributor setup.
   The distributor key in column B of the import file must match the distributor key in ShipCompliant. The product and brand keys in columns M & L must match your product and brand keys in ShipCompliant. You can leave the brand column blank if your product keys are unique across all of your brands.
2. Resolve compliance failures.
   If you see a compliance failure, an order did not pass one or more compliance rules for that state. Read the details of the compliance check results to best address each failure. Click Refresh Errors if you see that there are errors but do not see any details.