Learn how to enter a wholesale refund by importing an order file.

1. In ShipCompliant, go to Orders, then click Enter Wholesale Orders.
2. Under Import New Order File, click Download Order Import Templates.
3. Download and open the excel spreadsheet.
4. On the Example tab, replace the example order information with your own, starting in row two.
   Use the Descriptions tab for hints, such as possible values for a field or which columns in the spreadsheet are mandatory. Column N, Quantity, is where you will specify a credit. A negative quantity means a refund or a credit. The price value will remain positive.
5. After the spreadsheet is saved, go back to ShipCompliant.
6. Choose the file, and select any other import settings as needed.
7. Click Continue, and go through the process of saving your order.