Learn how to set up personalized shipment emails with DEX.
To help you create the best ordering experience for your customers, DEX allows you to send personalized emails and customized package tracking details automatically at key shipment milestones. On the personalized tracking page, you can use to keep your customers engaged with your brand throughout the shipment process.
Triggering emails for failed delivery attempts also helps prevent returns by letting you proactively communicate delivery options to your customers, including reminding them of upcoming packages or letting them reroute a package to a hold location.
Go to Orders and click Deliv. Settings.
Click Notifications to select the emails you would like to send to customers automatically.
After we detect that there is an origin scan, or a package has been picked up by the carrier and has a tracking number, you can send an In Transit email. You can also send emails for failed delivery attempts (1st, 2nd, and 3rd); packages held at a carrier location; and delivered packages.
Under Notify Me, you can also add internal emails to be notified at certain steps of the shipping process.
Click Customize Email to change settings for your emails.
Customize the body of your emails by copying the blocks on the left into the body of your email. As you edit, a sample preview will show.
You can add information from the order, such as carrier and order status, as well as customer information.
Add your company's logo and edit email settings, such as winery name, phone, and website, at the top of the page.
You can also customize your own branded tracking page, so clients can check their package status without going to a carrier website.
