Learn how to analyze data on the DEX dashboard to optimize deliveries.
Delivery Experience Tools (DEX) can help you provide a smooth, efficient direct-to-consumer shipping process for your customers by getting insights into an order all the way from creation to delivery. With DEX tools, you can provide an excellent customer experience, measure your fulfillment performance, and prevent returns. DEX is available by subscription, so contact your account representative if you are interested.
Go to Orders, then click Delivery Dashboard.
View information on all your orders here.
Viewing all your order information together, not separated by carrier or by fulfillment location, can save you time and let you focus on problem shipments.
In the Unshipped section, view information on orders that have not shipped yet, including numbers of orders with exceptions or needing tracking information.
In the En Route section, view information on orders that have shipped but have not been delivered yet. This data can help you be proactive and communicate with your customers when there is a hitch in a delivery.
In the Delivered section, view a time-based view of order delivery status, so you can keep track of how many orders have been delivered and investigate any that are taking longer to arrive.
On the right-hand side of your dashboard, check out information and analyses on how smoothly you are getting packages to your customers and how many returns you have compared to the industry average.
Your delivery rate can provide insights into how well you are retaining customers. Customers who have a good experience with their ordering process are more likely to reorder. Getting a package to them on the first delivery attempt can help provide that positive experience.
Click View all next to any of the analytics widgets to see an in-depth, downloadable report with more information.
