Learn how to diagnose and resolve Work Order generation errors in Paperless Colombia by reviewing the error log and status messages.

When a Work Order does not process as expected, the status in the log tells you what went wrong and what to do next:

Generated with errors

The Work Order processed but some documents have problems. It is still ready to submit to the DIAN.

Generation failed

The Work Order could not be processed. Review the error message and correct the input file.

To view a detailed error log:

1. Go to Ambiente de Facturación and select Facturación Masiva.

2. Click Bitácora.

3. Click the Work Order number you want to review.

4. Click the Bitácora de Eventos icon.

5. Review the list of actions and error messages.