Learn what to do if you don't receive an activation email from noreply@sovos.com after registering for Sovos Tax Information Reporting.

1. Go to https://support.sovos.com and log in or click Register now to create an account.
2. Click Submit a Case.
3. Select the following options from the dropdowns, then click Next.

   • Product Type: Information Reporting & Withholding

   • Product: TIR (Tax Information Reporting)

   • Module: 1099 Professional

4. Fill out the page with the following information, then click Next.

   • Issue Type: Access Issue

   • Subject: 1099 Professional account activation email not received

   • What can we help with?: Include the email address and company name you signed up with and explain that you didn't receive your activation email.

5. Click the Impact dropdown and select A critical issue that severely impacts your core business operations. Then click Submit.

A customer support representative will contact you with next steps.