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Contact SupportWhat to do if an owner claims their property
Learn how to return claimed property to its owner, update its status, and archive it to prevent future actions.
If a property owner reaches out to claim their property you must return the property to them, usually in the form of a payment. Then change the property's status to Paid to owner (P). We also recommend archiving properties that have been claimed by their owner. After changing the property's status and archiving it, the property will not be included in future due diligence letters or state reports and no further action is needed.
CAUTION:
To archive properties that have been claimed by their owner, follow these steps:
This action is permanent. Properties can't be un-archived. When you import the file, you'll see the number of properties archived as updated properties at the Summary step.
- On the Properties page, on the Current click the Filter icon.
- Select Paid to owner from the Status dropdown. Then click Apply.
- Click Download properties as .xlsx.